Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Identity information: First and last name, date of birth, government-issued photo ID.
• Contact information: Email address, phone number, mailing address.
• Health information: Height, weight, medical history, current medications, health conditions, treatment preferences, and other information you provide through our intake questionnaire or during provider consultations.
• Payment information: Credit/debit card details or other payment method information (processed by our third-party payment processor).
• Device and usage data: IP address, browser type, operating system, pages viewed, referring URL, and other standard analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Facilitate your telehealth consultation with an independent licensed provider.
• Enable your Provider to review your health history and make prescribing decisions.
• Coordinate prescription fulfillment and medication delivery through our pharmacy partners.
• Communicate with you about your care, account, orders, and platform updates.
• Improve the Platform and develop new features.
• Comply with legal and regulatory obligations.

3. HIPAA

Your protected health information (“PHI”) is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state privacy laws. We maintain administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, use, or disclosure.

For more detail, please review our Notice of Privacy Practices.

4. How We Share Your Information

We share your information only as necessary for the purposes described below:

• Licensed Providers: Your health information is shared with the independent licensed Provider assigned to your case for the purpose of conducting your telehealth consultation and making prescribing decisions.
• Pharmacy partners: If your Provider issues a prescription, relevant information is shared with our licensed pharmacy partner to fulfill and deliver your medication.
• Payment processors: Payment information is shared with our third-party payment processor to process transactions. MDMD does not store full credit card numbers on our servers.
• Service providers: We may share information with trusted vendors who perform services on our behalf (e.g., hosting, analytics, customer support), subject to confidentiality obligations.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information or health data to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Platform, analyze usage patterns, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

6. Data Retention

We retain your personal and health information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal laws.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us at help@mdmd.com. We will respond to verified requests within the timeframe required by applicable law.

California residents may have additional rights under the CCPA. Please see our California Privacy Notice for details.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: help@mdmd.com